i recently ordered some new contact lenses having grown tired of the necessity of wearing one green colored contact and one clear. i was all excited because i was going to get these contacts billed as being ‘honey’ colored. brown eyes, i thought to myself, i’ve never tried that! there were those yellow ones (supposedly they were hazel) which made me look vaguely hawk-like, but never have i tried brown.
they arrived in the mail late last week, and i exuberantly tried them on only to discover that the diameter was much too wide (though they are my exact prescription) and the colored part hovered partially over my iris while not covering it completely. the world was kind of a fuzzy blur of honey and normal cross-hatchings. i was quite irritated.
today, i emailed 1-800-contacts.com people and said, “hey, these contacts are fuck! can i please have news ones. or money?” and they wrote back all full of apologies and politeness to say that of course i could exchange them for full refund.
this is a lesson to me, (and to all of you).
1) customer service can be a beautiful thing.
2) 1-800-contacts are stand-up kind of people, (much like those people gene dealt with).
3) i should have been less lazy and timid the last time something like this happened (with purple contacts) and requested exchanging because then i wouldn’t have lost $70.
you should get some red ones too, for my wedding.
i am so rarely brave enough to complain when i get the wrong product. good on you.